Policies

Ordering Guidelines

Placing Orders:

We request that all orders are placed through online ordering system, two (2) business days prior to your delivery date and time. Specialty items may require additional notice, please give us a call to discuss. Every effort will be made to accommodate any orders placed after the deadline but is not guaranteed to be fulfilled. For orders over 100 people please provide minimum seven (7) business days’ notice.

Delivery:

Every effort is made to exceed our clients’ expectations, your order will be delivered as close to the time requested, however, should we need to adjust this time due to unforeseen circumstances a representative will call to let you know in a timely manner.

Delivery Minimums:

We are currently requesting a 12-person minimum on any order, or a minimum spend of $250 prior to delivery and applicable taxes. For orders under the delivery minimum, delivery fees may apply.

Cancelling Orders:

Cancellations must be received in a timely manner; we understand that things happen and sometimes are out of your control. However, a minimum of 24 hours’ notice must be given to avoid an associated charge.  For functions over 100 people cancellation must be received within 5 business days.

Pricing Guidelines:

All items are priced per person, except where indicated, and are based on a minimum of 12 orders per menu item.  Multiple options and/or flavours can be chosen only when indicated.  Vegetarian and/or Vegan options are provided without additional charge based on upon your request.  

If your event is less than 12 people or $250, we would be thrilled to accommodate your group in our dining areas.

Allergies

We attempt to provide nutrition and ingredient information that is as complete as possible. Products may change without our knowledge and menu items are prepared in close proximity to other ingredients that may result in cross-contact with ingredients not listed, including allergens.

Please reach out to afalle@mta.ca to discuss any allergy concerns for your function.